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Junior ProdOps Engineer (Portuguese Speaking)

  • Hybrid
    • Sofia, Sofia, Bulgaria
  • IT

Job description

OpenTag is an International company within the field of Sports Betting and iGaming.

Our mission is to create the best software through empowered teams, centralized around our product. We do this to help great organizations reach ambitious goals and fulfill their purpose with equally great teams.


We’re looking for a Junior ProdOps Engineer to join our Production Handling team. In this role, you’ll be at the heart of our operations, ensuring stability, reliability, and an exceptional experience for our business clients.

Why this role matters:
You’ll combine technical operations and client support, helping our teams deliver seamless product performance while keeping clients informed and happy.

What you’ll do:

  • Incident Management: Lead incidents from start to finish, coordinating with clients, R&D, Product, and Delivery teams.

  • Client Support: Be the main point of contact for our business clients, providing timely and accurate answers to product-related questions and operational issues.

  • Monitoring & Prevention: Proactively monitor service health, detect early performance issues, and troubleshoot bottlenecks.

  • Technical Assistance: Help technical teams collect logs, reproduce issues, and identify root causes.

  • Process Improvement: Continuously enhance operational workflows based on feedback and incident analysis.

  • On-call Support: Participate in scheduled on-call shifts as needed.

  • Knowledge Sharing: Support IT and business teams in rolling out processes, procedures, and operational best practices.

Who you are:

  • Experienced with ticketing systems like Jira, ServiceNow, or similar.

  • Familiar with monitoring tools and dashboards (Datadog, Prometheus, Grafana, GCP Cloud Monitoring, etc.).

  • Comfortable collecting logs, reproducing issues, and identifying root causes.

  • Understand web applications, APIs, and microservices architecture.

  • Can run simple queries on relational databases (PostgreSQL, MySQL).

  • Have basic knowledge of CI/CD pipelines and software deployment processes.

  • Fluent in Portuguese and English – many of our clients are in Portuguese-speaking regions.

Working hours:

  • Late shift: 13:00 – 22:00

Why you’ll love working at OpenTag:
You’ll gain hands-on experience in Production Operations, work closely with cross-functional teams, and grow your technical skills in a supportive environment while directly impacting client satisfaction.

What do We offer?

  • Fast recruitment process - an interview and then possibly an offer in a matter of a few working days

  • Great office space with amazing colleagues

  • 25 vacation days a year + a day off for your birthday

  • Premium Health Insurance

  • Birthday vouchers

  • Office snacks and team lunches

  • Sports Card

  • Transportation and food allowance

  • Quarterly team events

  •  ... and many more!

Excited to join us? Click the Apply button and let’s build something amazing together!

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