ProdOps Engineer

OpenTag is an International company within the field of Sports Betting and iGaming.

Our mission is to create the best software through empowered teams, centralized around our product. We do this to help great organizations reach ambitious goals and fulfill their purpose with equally great teams.

We’re looking for a ProdOps Engineer to join our Production Handling team. In this role, you’ll be at the heart of our operations, ensuring stability, reliability, and an exceptional experience for our business clients.

🕒 Working schedule: Tuesday–Saturday, 13:00–22:00 (late shift)

Why this role matters: You’ll combine technical operations and client support, helping our teams deliver seamless product performance while keeping clients informed and happy.

• 2+ years of experience in a Production Operations, Technical/Application Support, or similar role.

• Experienced with ticketing systems like Jira, ServiceNow, or similar.

• Hands-on experience with monitoring tools and dashboards (Datadog, Prometheus, Grafana, GCP Cloud Monitoring, etc.), including setting up alerts and dashboards.

• Proven ability to independently investigate and resolve complex issues, collecting logs, reproducing issues, and identifying root causes.

• Solid understanding of web applications, APIs, and microservices architecture.

• Comfortable writing SQL queries for troubleshooting and analysis on relational databases (PostgreSQL, MySQL).

• Working knowledge of CI/CD pipelines and software deployment processes.

• AI-assisted troubleshooting & productivity: Comfortable using AI tools to support technical investigations, troubleshooting, documentation, and other operational tasks.

• Fluent in English (written and spoken).

What you’ll do:

• Incident Management: Own and lead incidents end-to-end with minimal supervision, coordinating with clients, R&D, Product, and Delivery teams.

• Client Support: Be the main point of contact for our business clients, providing timely and accurate answers to product-related questions and operational issues.

• Monitoring & Prevention: Proactively monitor service health, detect early performance issues, and troubleshoot bottlenecks.

• Technical Assistance: Guide technical teams in collecting logs, reproducing issues, and identifying root causes.

• Process Improvement: Drive improvements to operational workflows based on feedback and incident analysis.

• On-call Support: Participate in scheduled on-call shifts as needed.

• Knowledge Sharing: Support IT and business teams in rolling out processes, procedures, and operational best practices, and help onboard and mentor junior team members.

📍 Location: Sofia, Bulgaria
Work model: Hybrid – 3 days in the office (for collaboration), 2 days remote (for flexibility)
Working hours: Tuesday–Saturday, 13:00–22:00.

What do We offer?

• An inspiring workspace with awesome teammates and a great vibe

• The chance to build a scalable online betting platform — from the ground up

• Cutting-edge tech stack and real impact on a fast-growing product

• Learning opportunities with a dedicated training budget to level up your skills

• 25 vacation days + an extra day off to celebrate your birthday 🎉

• Premium health insurance for your peace of mind

• Birthday vouchers and little surprises along the way

• Free snacks, team lunches, and great coffee (because fuel matters ☕)

• Sports card, transportation, and food allowance

• Quarterly team events that bring everyone together

Excited to join us? Click the Apply button and let’s build something amazing together!